Frequently Asked Questions
Everything you need to know about shopping at 42Lolita
What is the typical shipping time for international orders?
Shipping times vary depending on the destination and the availability of the items. Generally, standard shipping takes 10-20 business days, while express shipping takes 5-8 business days. Please note that pre-order items will have specific processing times listed on their product pages.
How do I choose the correct size for Lolita fashion items?
Lolita fashion brands often use unique sizing charts. We provide detailed measurements (bust, waist, length) for each item in the description. We highly recommend measuring yourself while wearing any undergarments or petticoats you plan to use before comparing your stats to our size guide.
What is your return and exchange policy?
We accept returns within 14 days of delivery for most items in original, unworn condition with tags attached. Please note that custom-sized items and intimate apparel are final sale. Return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are the items sold on 42Lolita authentic brands?
Yes, we pride ourselves on partnering directly with authentic indie Lolita and Ouji brands. We do not sell replicas or unauthorized copies. Every piece is sourced to ensure high-quality construction and original design integrity.
Do I have to pay customs duties or import taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and are determined by your local customs office. We recommend checking your country's regulations before placing a large order.
Which payment methods do you accept?
We accept a variety of secure payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure a safe and convenient checkout experience.